Corrections Policy

Correction, clarification, update

Three different things, and we say which one we are doing. A correction fixes something we got factually wrong: a wrong figure, a misspelled name, a quote attributed to the wrong person. A clarification means the facts were right and the writing still let a reader walk away with something untrue, usually through a missing qualifier or a headline that outran the story. An update adds new information to a story that was accurate when it published, which on a developing story can happen many times in a day.

The labels are not cosmetic. Calling a correction an update is the oldest move on a news website, and we do not use it. If the first version was wrong, the note uses that word.

The note goes on the story, and the story stays put

Corrections are made on the original article at the original address. The note is dated, says what was wrong and what the correct fact is, and does not need hunting for: at the top where the error was material, at the foot where it was small. We do not quietly edit a sentence and let the page stand as though it had always read that way.

Two things get fixed without a note: a typing slip that changes no meaning, and formatting, tags, or a broken link. Everything above that line carries a note. Where the error was in the headline rather than the body, the note says so, because the headline is the part that travelled.

What jumps the queue

On a developing story, some errors are more dangerous than others. A wrong casualty figure, a wrong safety instruction, a wrong location in a fast moving event, a wrong number people will act on: these are handled the moment we can confirm the right version, ahead of everything else on the desk. A wrong instruction does not just sit on a page. It sends someone in the wrong direction.

Next come errors that damage a person: a wrong name attached to an allegation, a wrong figure about a company, a wrong account of what somebody said. Those are fixed the same working day, and the person affected is told the note is up rather than left to find it. Ordinary spelling, date, and arithmetic errors are handled in the normal run of the day.

Telling us we got it wrong, and what you hear back

Write to support@createmoreflow.com with CORRECTION at the front of the subject line. Give us the link, the sentence you are disputing, what you believe the correct fact is, and where that comes from if you have it: the filing, the transcript, the official figure, the page of the report. You do not need to be polite or explain who you are.

The most useful mail is the flattest. A message that says which sentence is wrong and what the record actually shows gets acted on fastest. You get an answer either way. If we change the story we tell you what the note says. If we do not, we tell you why, and sometimes the reason is that the dispute is about framing rather than fact. Safety errors are settled in minutes. Everything else we aim to close the same working day and, at the outside, within two.

Chasing the error past our own page

A wrong number does not stay on the page where it was born. When we correct something that has already travelled, the social post carrying it is corrected or taken down with an explanation rather than left up with the old figure. A newsletter that carried the error runs the correction in the next edition. Where a story has been syndicated or pulled into an app, we send the corrected copy and ask for the update, and since we cannot compel anybody we say what we asked for and what is out of our hands.

Then there is the forwarded screenshot, which is beyond reach entirely. A cropped image of a headline with the wrong figure in it can circulate for years, and no correction catches up with it. That is the honest reason this newsroom will not publish an unverified figure quickly. The correction is ours to make. The forward is nobody’s to recall.

We do not delete stories

Articles get corrected and updated, not removed. The address stays live, because deleting a page is a tidy way to lose an error along with the evidence of having made it. Requests to unpublish accurate coverage are refused, including from advertisers, whose standing on this is spelled out on our advertise page.

The exceptions are narrow. A binding legal order. A real risk to someone’s safety, most often a source, a survivor, or a child who should never have been identifiable. Material published in error, such as a draft that went live by mistake. Where a page comes down for one of those reasons, a short note stays at the same address saying the story was removed and giving the category of reason.

Who signs off, and where the log lives

A senior editor owns corrections and decides whether a note is a correction or a clarification, where it sits, and how it is worded. The person who wrote or handled the story does not make that call about their own work. Significant corrections are logged, and we go back through the log when the same kind of error appears twice, because a repeated mistake is a process problem rather than one careless afternoon.

How claims get tested before publication is in our fact-checking policy, and the wider standards that govern our reporting are on our editorial standards page. If you have found an error, do not wait to see whether somebody else reports it. Send the link and the sentence to support@createmoreflow.com.

Last updated: August 2026