How to Find Your Crown and Anchor Number: A Guest Account Guide

The booking form asks for a loyalty number, and the only code in your confirmation email is the reservation. That reservation will not pull your benefits onto the sailing. The Crown and Anchor number is your membership ID in Crown & Anchor Society, the free loyalty program that follows you from cruise to cruise.

Sign in to the Royal Caribbean app, tap the profile icon at the top of the screen, and read the number under your name in the Loyalty Hub. The same ID is listed in your account details on royalcaribbean.com. It can also show up on a past cruise invoice or a booking confirmation email.

If those places are empty, the Crown and Anchor team can look the number up from an earlier sailing. This guide shows how to tell the membership ID from a reservation number, what a second number means, and how a family link can change the points on your screen.

The Membership ID, Not the Reservation Number

The membership number marks you inside Crown & Anchor Society, so cruise points, tier benefits, and member rates attach to the right person. A reservation number marks one booking. You can quote either code when you call, and only the membership number carries your tier onto the next cruise.

TWO CODES ON THE SAME TRIP

The membership number has to sit on the reservation if you want the points from that sailing and the member rate at booking. Include it when you book on the website or in the app, and remind a travel advisor to add it as well. If a form rejects the code, treat that as a mismatch to solve before you sail.

Three Places the Crown and Anchor Number Shows Up

Start with the login you already use for your cruises. The number lives on the guest profile. You do not order a separate loyalty card to see it. The steps for finding your number on the Royal Caribbean help page match the three places below.

In the Royal Caribbean App

1. Open the Royal Caribbean app and sign in with the email tied to your cruises.
2. Tap the profile icon at the top of the screen.
3. Read the number under your name in the Loyalty Hub.

If the first screen shows your tier and your cruise points but not the ID, open the Crown & Anchor Society page from that status box. A closer look at the app puts the number beside the tier, one tap past the summary.

On Your Signed-In Account

Sign in at royalcaribbean.com and open your account details, where the membership number is listed. While you shop for a cruise, the same number can be searched, and it is available again during checkout.

When the loyalty line is missing at the top of the dashboard, add the membership number on that screen or in settings. If the line is still empty after you add it, write to web_reservations@rccl.com and include the email on the account.

USE THE BOOKING EMAIL

Enroll and book with the same email address. Benefit messages and cruise points stay linked when both records use that address, which is the recommendation on the enrollment page. A second email is a common way a new login ends up with no membership on it.

On Invoices and Confirmation Emails

Past cruise vacation invoices and booking confirmation emails can include the membership number. On a cruise vacation receipt, look in the top section under the guest name. A later receipt, sent after a change to the booking, can be more complete than the first confirmation.

Each person on the reservation can have a separate line. The number under your spouse, your child, or another cabinmate is theirs. Copy the line with your own name.

A Blank Hub, a Second Number, or a Family Link

A missing number and a second number are different problems. Creating a fresh login while you still have an older membership is how duplicate records start, so match what you see before you enroll again.

A different number from the one you remember is the case Royal Caribbean answers directly: you have a duplicate account. Phone or crownandanchor@rccl.com is the route that merges the history. A new enrollment while you wait leaves both records in place.

Below Pinnacle Club, a relationship is a spouse, a significant other, or verified children under 18 who share the same physical address. A travel companion who shares your stateroom for an extended run, typically 10 sailings or more, counts as a relationship too. In Pinnacle Club, the relationship is only a spouse or significant other at that same address. Once you are linked, the screen can show the higher point total in the relationship, including after a cruise you did not take together. Cruise points themselves still follow the sailings each person actually took.

A sudden drop works the other way. The total can fall because you were taken out of a relationship, which includes turning 18 and being unlinked from your parents, or another change in household status. Your membership number does not disappear with that unlink. The tier then rests on the cruises credited to you.

Guests outside the U.S. and Canada are not covered by the automatic enrollment that follows a first completed cruise. If you have sailed and you are not sure a number exists, call before the next departure. Have the ship name, the sail date, and the booking number from that earlier trip in front of you. The same packet helps after a legal name change, because the old booking and the current account have to be read as one guest.

What to Have Ready for Crown and Anchor Service

Online chat and the phone line are the backup when the app, the website, and your emails are all empty. You can also ask the line to retrieve a forgotten number and attach it to a booking, as long as you can identify the reservation.

HAVE THESE DETAILS ON THE CALL

• Ship names: Name every ship from a cruise that should already be on the membership.
• Sail dates: Give the departure date for each of those cruises, not only the one you are booking now.
• Booking numbers: Read the reservation number from the confirmation, which is a different code from the membership ID.
• Both last names: If a marriage or another legal change sits between cruises, give the name on the old booking and the name on the account now.
• Both membership codes: When an invoice and the app disagree, read both numbers rather than guessing which tier is current.

A points-exchange mix-up has put members on a lower tier in the app until an agent moved the history back to the original number. Chat with a person, or the phone line, is what fixed it. The app itself would not take an edit to the membership field.

Use crownandanchor@rccl.com when the question is a second membership number. Use web_reservations@rccl.com when you already added the number and past cruises, or the loyalty line, still will not appear. On the ship, if the number never made it onto the booking, take it to the Loyalty Ambassador. They attach it, and your tier is printed on your SeaPass card.

Cruise Points That Post to the Right Number

Points land on the membership that was tied to the sailing, which is why the ID matters more than the tier name on a luggage tag. The night rate depends on the cabin and on whether you paid a single fare for a double-occupancy room. The grid below is the 7-night example published with the rules for Cruise Points earned each night.

The named ladder that sits on those points runs from Gold through Pinnacle Club. Gold is the tier tied to a completed first cruise, and the first gate on the published ladder is the 3-point mark. Later gates step up from there.

Cruise points can take up to 30 days after the sailing to appear, and a new tier starts on the next cruise, not halfway through this one. A sailing that carries you from Gold to Platinum does not switch on Platinum benefits before you leave the ship.

Cruise Credits From Before 2011

Older invoices can show a credit instead of a points balance. The program changed the unit in 2011, and the conversion is what makes a long-ago sailing look larger than the single credit printed on the paperwork.

• Before 2011: Members earned 1 Cruise Credit per sailing, whatever the length.
• From 2003: A cruise of 12 nights or more earned an extra credit.
• From 2004: A suite earned an additional credit.
• October 3, 2013: Single-occupancy guests began earning extra credits.
• The conversion: Each old Cruise Credit equals 7 Cruise Points, plus 1 bonus point for having sailed before 2011.
• The published example: A 7-night balcony on Vision of the Seas in 2008, plus a 7-night balcony on Icon of the Seas in 2024, totals 15 Cruise Points.

An invoice that still prints a single credit is using that older unit. Add the converted credits to the nights you have sailed since the change, and you get the balance the membership should show once the right number is on the account.

Adding the Number Before You Sail

Put the number on the reservation while you can still change the booking from home. Enter it during checkout on the website or in the app. You can also search it while you browse cruises, and the guest-count step has a place where member pricing is applied when the number is recognized.

Send the membership number to your travel advisor with the booking number, and ask them to confirm it is on the reservation. You can call, give both codes, and have an agent add the membership or retrieve it if you only have the reservation. One-for-one status match with Celebrity’s Captain’s Club and Silversea’s Venetian Society is handled on the Royal Caribbean or Celebrity website or app. Guests whose only membership is Venetian Society start that match with Silversea. Once a Crown and Anchor record exists, the booking form still asks for this number.

If you reach the pier without the number on the booking, the Loyalty Ambassador can attach it, and the tier prints on the SeaPass card from that update. Member rates for the sailing you are boarding are tied to the number being on the reservation earlier. Keep the marketing emails switched on as well, because the loyalty benefits page asks members to stay subscribed so offers reach the same profile.

Frequently Asked Questions

Can You Move Cruise Points to Celebrity or Silversea?

Yes, through Points Choice, which is limited to Crown and Anchor, Celebrity’s Captain’s Club, and Silversea’s Venetian Society. A request form on the Royal Caribbean app and website, available since January 30, 2026, is where you pick the brand for points from a completed cruise. The nights still post first, and the form is how you choose where they count.

How Many Characters Are in a Crown and Anchor Number?

Royal Caribbean does not publish a digit count or a sample number on its help pages. Copy the code exactly as it appears in the Loyalty Hub or on your invoice. Longtime members have described older IDs that included letters, so do not strip characters to force an all-number code.

Should You Carry the Number If It Is Already on the Booking?

Bring it when it never made it onto the reservation, because the Loyalty Ambassador needs it to attach the membership and print your tier on the SeaPass card. When the booking already shows the right number, confirm that line in the Loyalty Hub before you leave home. A paper copy is then a backup, not the thing that creates the tier.

Can a Missed Number Be Added After You Are Home?

Yes. For a finished cruise that never posted, contact Crown and Anchor with the ship name, the sail date, and the booking number. Wait out the posting window before you treat the nights as lost, then ask for the credit on the membership that already holds your other sailings rather than opening a new enrollment.

Is There a Public Lookup by Name?

No. There is no public page that returns a membership number from a name. You need a signed-in profile, an old invoice or confirmation email, or a call with details from a past cruise. A travel advisor who already holds the booking can have the line add the number, which helps when you cannot get into the email on the account.

Keep the membership number in the same note as the booking number. The next form that asks for it will not depend on which email or which of two logins holds the tier. If the two codes disagree again, read the invoice and the Loyalty Hub side by side before anyone creates a new account.